Choosing the Right Phone System

Sometimes being in business for yourself can be a bit over whelming due to the amount of knowledge required to make sure all is running successfully. Out of the plethora of things an organization may have no idea about one of the most vital, choosing the correct phone system for their business. Having a dependable system is essential for conducting business, no matter the size of your business.

The first step in selecting an ideal phone system for your company is figuring out what you may want and spending a detailed amount of time reflecting on what you may need as your business grows. Also, keep in mind that saving money now (instantly gratifying an impulse) on your phone system may cost you more money in the future. When it comes to choosing a phone system that fits your budget and needs of your business, it may require smart planning and answering a few questions.

1. How many employees do I have?

2. Are my employees on the phone often?

Depending on how your company answers these questions will alter which phone system fits best for the company. Phone systems will vary depending on what you are looking for and size of the business. When choosing a phone system there are three major systems to choose from: Key System Unit (also known as a KSU System), Private Branch Exchange (also known as a PBX System), and a Voice over Internet Protocol (also known as VoIP). Each system could be a good use depending on the needs of the business.

KSU Systems (Key System Unit)

The KSU System is the traditional and basic phone system, which would be used for organizations that range between 5-40 employees and will not work for a bigger organization.

Basic Features that the KSU System offers:

• Hold Buttons

• Speaker phone

• Paging

• Intercom

• Memory dialing

• Timers and long distance restriction capabilities.

• Call extension within your office

When it comes to installation a professional must install and maintain the system and program all features. A professional will also have to install all external phone lines to be connected to it.

PBX Systems (Private Branch Exchange)

The PBX systems are good for organizations with more than 40 employees or if you need advance functionality. A PBX system will have its own private network where employees share a limited number of lines, referred to as a truck line. The PBX System is more cost effective if a company wants to make and receive calls outside of the business due to line sharing. The PBX System is more scalable, as it allows for the business to grow, develop, and reconfigure in order to meet its changing needs. The PBX System has the similar features as the KSU System but is more advanced and allows hundreds of phone lines. The most favorable feature, when it comes to the PBX system, is the auto attendant to which makes it also very reliable.

Pros:

• Easy and flexible to adding 1-100's of phones

• If the power goes out a PBX System will still work

Cons:

• Substantial costs to purchase the equipment and costly monthly charges

A professional must install a PBX Systems and all internal and external phone lines must be connected to it. A PBX system's start up price does have a higher cost but the flexibility to grow your phone system could be worth it.

VoIP (Voice Over Internet Protocol)

When it comes to a VoIP System, the phone call is sent over a computer network instead of a traditional phone line. The VoIP system is the latest phone system out at the moment.

VoIP phone service requires:

• A phone

• An adapter

• Broadband internet service

• A subscription to a VoIP Service

With the VoIP system, there are many different pro's and con's with it being still such a new concept but with technology growing everyday this may change.

Pros:

• Features already programmed.

• Save money on phone bill and installation.

• Currently the newest and hottest phone system so it's easy to find.

• You can use applications like Skype on a VoIP System and many other media applications.

• VoIP provides portability, meaning that you can take your VoIP phone with you as long as there is an accessible broadband Internet connection.

Cons:

• Runs through a network, which means that as more phones or employees are using the internet, it may slow it down or terminate phone line.

• Power is a must, so during a power outage phones will go out .

• Dialing 911 in an emergency doesn’t work on a VoIP phone. When dialing 911 using a land line, it takes the closest location of the 911 service number, but the internet does not have the ability to provide you the correct emergency contact,

Some organizations decide to keep one traditional phone in case the VoIP system goes down,

So, when it comes to choosing your phone system, it all depends on what you are looking for and a K&B professional can help you with deciding which system works best for your business. We’re here to help you choose the phone system for you. Give K&B Communications a call to make the decision of a new Phone System for your business simple.

Call 702-952-2711,

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